SUPPORT SERVICES
From tailored training and documentation to long-term support and optimization.
Ensuring enthusiastic solution adoption
If you build it, will they come? Today, successful IT and software delivery alone won’t move the business needle. Without internal enthusiasm and buy-in toward the solution, the patience and willingness to accept change, and an eye toward the future, many solutions fall flat in terms of delivering long-term value. At Cynerge, we’re with you every step of the way. Whether it’s tailored training and documentation, ongoing support and technical leadership, or more nuanced change management, we’re here to help see the job through to completion (and beyond).
Empowering end users
We provide live training sessions, tailored documentation, and bake in tool tips, videos, and user guides to ensure client teams have complete command of the solution. Paired with a human-centered design approach, our solutions are intuitive and embraced by the teams that use them.
RETAINER-BASED SUPPORT
From an extra set of hands to augmenting internal staff, our retainer model provides access to skills and expertise across the software development lifecycle. We work with clients to understand priorities, translate business needs into a manageable backlog, and execute. Ensure you have the ongoing leadership to support, enhance, and optimize solutions to continue meeting business and end user needs.
Change Management
The solutions we deliver are often meant to improve processes, create efficiencies, and make life easier for our clients. We help teams understand the impact of our work to the business, end users, as well as what it takes to successfully implement and adopt our solutions in service to business goals.
Talk to us about:
Training and Documentation
Customized training, tailored documentation, and the resources to ensure users adopt and embrace the solution.
Change Management
Whether it’s a new solution or a new way of working, successfully navigate and implement change.
Development coaching
Our experienced team can be leveraged to coach development teams on standards, processes, and current best practices.
Long-Term Support
Choose how to deploy us. Our retainer model gives access to skills and expertise that span across software development.
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